What do your clients really think of you?
Thissen Consulting provides independent client intelligence for engineering and project management consultancies and architectural firms, helping you protect key relationships, identify growth opportunities, and make better decisions.
Your project teams have regular contact with clients. But day-to-day working relationships are not designed for difficult conversations about concerns, frustrations, or the fact that they are evaluating competitors.
By the time you know there is a problem, it is often already a decision.
The same is true in reverse: clients most likely to give you work, recommend you to others or award you a framework extension are often carrying unspoken needs your team never thought to ask about.
The clients who leave rarely tell you why.
Independent client interviews. Unfiltered insight.
Thissen Consulting conducts structured, confidential one-to-one interviews with your clients. Independently, on your behalf.
Because we have no stake in the day-to-day relationship, your clients speak frankly. They share what they would not say to your project team: what is working, what isn’t, where they see the relationship going, and what opportunities they have not raised yet.
The result is not a satisfaction score. It is strategic intelligence, the kind that informs account decisions, protects key relationships and shapes your business development.
More than feedback. A strategic asset.
Every engagement includes:
Relationship intelligence - A clear picture of where each client relationship stands, including risks and opportunities your team may not be aware of.
Growth opportunities - Unspoken client needs, upcoming projects, and service gaps identified directly from client conversations.
Business Development Insight - A better understanding of client priorities, market trends, and where you stand against competitors.
Marketing and bid material - Independent client quotes and testimonials captured during interviews, ready to use in bids, frameworks and marketing.
A leadership debrief - Findings presented directly to the people who can act on them, with clear recommendations and next steps.
"These interviews provide constructive feedback and give us the chance to really fulfil the potential of our business relationships. By using an independent consultant like Daphne, we foster more frank discussion, as she is impartial in her working relationships. Clients and collaborators have commented that they are impressed that Buro Happold are taking the time to get useful feedback, and this has undoubtedly had a positive impact on relationships and work winning.”
— Client Experience Manager, Buro Happold
WHO WE WORK FOR
Built for engineering and project management consultancies and architectural firms
Thissen Consulting works with engineering consultancies and architectural firms across England, typically firms of 50 to 500 people with established client relationships and the ambition to protect and grow them.
If your firm depends on repeat work, framework appointments, or long-term client relationships, independent client intelligence is one of the most commercially valuable investments you can make.
Find our what your clients are really thinking.
A 30-minute conversation costs nothing. What you discover might change how you manage your most important client relationships.
contact@thissenconsulting.com
07941 367 819