Daphne Thissen 9/11/26 Daphne Thissen 9/11/26

The firms winning in this market have one thing in common

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Daphne Thissen 9/3/26 Daphne Thissen 9/3/26

ISO 9001 client feedback: are you gathering evidence or gaining insight?

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Daphne Thissen 8/27/26 Daphne Thissen 8/27/26

Client Expectations in the Built Environment Are Changing

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Daphne Thissen 8/20/26 Daphne Thissen 8/20/26

The Problem with Asking Your Own Team to Collect Client Feedback

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Daphne Thissen 8/13/26 Daphne Thissen 8/13/26

What Summer Holidays Reveal About Your Team

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Daphne Thissen 8/6/26 Daphne Thissen 8/6/26

Would Your Clients Tell You the Truth?

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Daphne Thissen 7/30/26 Daphne Thissen 7/30/26

Why Your NPS Score Isn’t Telling You the Whole Story

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Daphne Thissen 7/23/26 Daphne Thissen 7/23/26

The Feedback Conversation Your Competitors Are Not Having

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Daphne Thissen 7/16/26 Daphne Thissen 7/16/26

Winning Repeat Work Isn’t About Being Good at the Job

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Daphne Thissen 7/9/26 Daphne Thissen 7/9/26

Your Next Project Is Probably Already in Your Client List

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Daphne Thissen 6/30/26 Daphne Thissen 6/30/26

Why Client Retention Is a Business Development Strategy

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Daphne Thissen 6/24/26 Daphne Thissen 6/24/26

What Your Clients Wish You’d Asked Them

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Daphne Thissen 6/16/26 Daphne Thissen 6/16/26

The Silent Client Is Your Biggest Risk

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